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These terms set out how your 77a77 account works, what we expect from you, and what you can expect from us. Access to the platform and eligibility to transact depends on your local law and the region your account is registered in.
By opening an account on 77a77, you confirm that you have read these terms and agree to be bound by them. The terms govern every aspect of your account relationship with us — from how you log in and browse the lobby, to how transactions are processed through bKash or Bank Transfer. If any part of these terms conflicts with your local law, the local law takes priority, and your eligibility to use the platform depends on your jurisdiction and the regions we currently support. We may update these terms from time to time. When we do, the revised version takes effect as soon as it is published on this page. Continuing to use your account after an update means you accept the new terms. We recommend checking this page periodically so you are always working with the current version. These terms do not override any separate policy documents we publish — such as our privacy policy or cookie notice — which sit alongside these terms and apply in full. Where a specific feature or product has its own supplementary terms, those terms apply together with this document, not instead of it. Questions about how any of these terms apply to your account can be directed to our support team through the contact routes listed on the site.
These terms do not cover every situation equally. Understanding what falls inside and outside this policy helps you know where to look when a question comes up.
These terms govern how you create, manage and close your 77a77 account. Rules around login credentials, account verification steps and account suspension all fall within this document. Any dispute about access begins here.
Deposits and withdrawals processed through bKash or Bank Transfer are subject to these terms. Transaction limits, processing steps and any conditions attached to your account wallet are detailed in the relevant account section, not overridden by this policy.
Game content supplied by studios in our lobby — including titles available from Bigtime Gaming, PG Soft, JDB, Habanero and Microgaming — is provided for entertainment subject to eligibility. These terms cover your right to access that content, not the game mechanics themselves.
Payment processors, mobile wallet providers like bKash, and any external site you reach by following a link from 77a77 are not governed by these terms. Their own policies apply once you leave or interact with their systems directly.
These terms are not just obligations — they also set out what you are entitled to do. You have the right to review the transaction history visible in your account wallet at any time, and to raise a query if a record does not match what you expect. If your account details such as your registered mobile number or Bank Transfer reference need correcting, you can request that change through the support routes published on the site. We will acknowledge your request and tell you what verification steps are needed before we make any change to your account. You also have the right to ask us what data we hold linked to your account and to request that we correct inaccurate information. If you want to close your account, you can make that request to support and we will confirm the outcome in writing via the same channel you used to contact us. None of these rights require you to take any action outside your account or the published contact routes.
Open the transaction history in your account wallet to see a record of every deposit and withdrawal. If a bKash or Bank Transfer entry looks wrong, note the transaction reference and contact support with it.
If your registered details change — mobile number, Bank Transfer account reference or email — contact support to request the update. Verification of the new detail will be required before we apply any change.
You can ask us to clarify any part of these terms at any time. Send your question through the support contact routes on the site and we will respond through the same channel.
If you decide to close your account, submit a closure request to support. We will confirm receipt and walk you through any outstanding balance steps before the account is deactivated.
If you have a question about these terms, your account or how a policy applies to your situation, use the contact routes published on the site. We do not list operating hours or response time commitments we cannot consistently stand behind — but every query submitted through a published route is logged and handled.
Open the live chat widget on any page of the site to reach support directly. Suitable for account access questions, transaction queries involving bKash or Bank Transfer, and policy clarifications.
Send a written query to the support email address listed on the Contact page. Attach any relevant transaction references or account details so your question can be matched to your account without delay.
The Help Centre on the site covers common account questions and links to the published versions of all policy documents including these terms. Check there first for answers to frequently asked policy questions.
We keep this policy current and publish any changes directly on this page so you always have access to the version in force. Security, data handling and cookie use are each covered by separate policy documents available on the site.
We retain only the account and transaction data necessary to operate your account, process bKash or Bank Transfer transactions and meet applicable legal obligations. You can ask what we hold at any time through a published support route.
Our cookie notice, published separately on the site, explains what cookies are set when you browse the lobby, what they do and how to manage them through your browser settings. These terms do not override that notice.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your authority, contact support immediately using the live chat or email route so we can investigate and, if needed, restrict the account.
Any request to correct, update or delete account data should go to support in writing. We will confirm what verification is needed and respond through the same channel. We do not process account-data requests made outside the published routes.
These are the questions we hear most often about how these terms work. If your question is not here, use the live chat or email route on the site.
These terms apply from the moment you create your account and continue for as long as the account is open. They govern every session, every transaction through bKash or Bank Transfer, and every interaction with the lobby and support team.
Access depends on your local law and whether your region is currently supported. We do not make a blanket eligibility guarantee. Check the account registration page for the regions we accept at the time you open your account.
We publish the updated version on this page and it takes effect immediately. If you continue using your account after an update, that counts as acceptance of the revised terms. We recommend reviewing this page whenever you notice a change notice on the site.
Open your account wallet, find the transaction in question and note the reference number. Contact support via live chat or email with that reference. We will check our records against the bKash or Bank Transfer data and respond through the same channel.
These terms cover your right to access game content in the lobby — including titles from studios like Bigtime Gaming, PG Soft, JDB, Habanero and Microgaming. The studios' own terms govern the game mechanics; 77a77's terms govern your account access to that content.
Submit a closure request to support through live chat or email. We confirm receipt, clarify any outstanding wallet balance steps, and deactivate the account once those are resolved. We do not process closure requests made outside the published support routes.